FAQ

I have forgotten my username or password at Umeå University

If you have forgotten your username or password at Umeå University, there are two ways of obtaining these:

The easiest way is to re-activate your account through your account at Universityadmissions.se (previously studera.nu). Choose 'I want to activate using my Universityadmissions.se account' in the activation guide for user account that you reach via the link to the right.
If you have received a temporary identity, you can use it to re-activate your account. Choose 'I want to activate using my temporary identity' in the activation guide to the right.

If activating through the activation guide for some reason doesn´t work, click the link 'Request temporary identity' to the right. Enter the email address that you used when registering at studera.nu, and you will then receive further instructions via email.

If you need further help and you're studying at campus Umeå, please visit the IT support ServiceDesk. You will find opening hours and contact information via the link to the right.

I wish to change my password for my account at Umeå University

There are two ways you can go to change password:

If you have applied for courses through Universityadmissions.se (previously studera.nu), you already have an account there. The easiest way to obtain a new password is to re-activate your account through your account at Universityadmissions.se. Choose 'I want to activate using my Universityadmissions.se account' in the activation guide for user account that you reach via the link to the right.
Sign in using your CAS identity at the ServiceDesk web page. Once you´ve signed in, 'My pages' will appear in the left hand menu and you can change your password there. If you are signed in to Portalen, go to the tab 'My profile' and change your password there.

I have forgotten my username or password at Universityadmissions.se (previously studera.nu)

For users with a Swedish civic registration number:
Go to Universityadmissions.se, click "Log in (or create an account)", then click "I have an account but can't log in".Universityadmissions.se