FAQ
What is a user account?
Umeå University offers all active students their own user accounts. The user account gives you access to the Internet from computer labs and our wireless network, the learning platforms Cambro and Moodle snd the student portal Portalen (where you can specify a temporary address, verify your results, etc).
You will also be given an email address which Umeå University uses to communicate with you as a student. You will access your student e-mail at the tab 'E-post/E-mail' in Portalen. It is therefore important that you activate your account as soon as possible!
I have forgotten my username or password at Umeå University
If you have forgotten your username or password at Umeå University, there are two ways of obtaining these:
- If you have applied for studies at Universityadmissions.se, the easiest way is to re-activate your account through your account at Universityadmissions.se. Choose 'I want to activate using my Universityadmissions.se account' in the activation guide for user account that you reach via the link to the right.
- If you have received a temporary identity, you can use it to re-activate your account. Choose 'I want to activate using my temporary identity' in the activation guide to the right.
If activating through the activation guide for some reason doesn´t work, click the link 'Request temporary identity' to the right. Enter the email address that you used when registering at Universityadmissions.se, and you will then receive further instructions via email.
If you have applied for studies directly to Umeå University and not via Universityadmissions.se, or if you need further help, please contact ServiceDesk via the link to the right.
I wish to change my password for my account at Umeå University
There are two ways you can go to change password:
- If you have applied for courses through Universityadmissions.se, the easiest way to obtain a new password is to re-activate your account through your account at Universityadmissions.se. Choose 'I want to activate using my account at Universityadmissions.se' in the activation guide for user account that you reach via the link to the right.
- Sign in using your CAS identity at the ServiceDesk web page. Once you´ve signed in, 'My pages' will appear in the left hand menu and you can change your password there. If you are signed in to Portalen, go to the tab 'My profile' and change your password there.
I have forgotten my username or password at Universityadmissions.se (previously studera.nu)
For users with a Swedish civic registration number:
Go to Universityadmissions.se, click "Log in (or create an account)", then click "I have an account but can't log in".Universityadmissions.se
I wish to get the student portal (Portalen) in English
By changing language in your web browser, you can get the information in Portalen in English.
Instructions on how to change language in your browser
I can´t find my course or programme in Cambro or Moodle
Some departments use their own installations of Moodle, or other learning platforms, for their courses and programmes. If you can´t find your course/programme when signing in to Cambro or Moodle via the sign in links to the right, it may be because it´s in a different learning platform. Contact your department for information on which learning platform is being used for your couse/programme.
